Overview

This Privacy Policy explains how Al Hassan Academy (“Al Hassan Academy”, “we”, “our” or “us”) handles personal information when you visit alhassanacademy.com, contact us, request a free trial, enquire about a course, download learning resources, enrol in classes or otherwise interact with our online Quran education services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it before processing your information for the relevant purpose.

Information We Collect

The information we collect depends on how you use our website and services. It may include:

Please avoid submitting sensitive personal information in free-text fields unless it is genuinely necessary for us to support your learning request.

How We Use Your Information

We may use personal information to:

• Respond to enquiries and free-trial requests.
• Match students with an appropriate course, teacher and class schedule.
• Arrange, deliver and manage online Quran classes.
• Communicate with students, parents or guardians about classes and support.
• Maintain learning, attendance or progress-related records where needed.
• Provide requested downloads, resources or information.
• Improve website performance, usability and educational services.
• Detect misuse, technical problems, fraud or security threats.
• Meet legal, accounting, safeguarding or regulatory obligations where applicable.

Legal Bases for Processing

Where data-protection law requires a legal basis for processing, we may rely on one or more of the following, depending on the circumstances:

• Consent — when you have given us permission for a specific purpose.
• Contract or pre-contract steps — when information is needed to arrange or provide requested classes or services.
• Legitimate interests — such as operating, improving and protecting our website and educational services, where those interests are not overridden by your rights.
• Legal obligations — where we are required to keep or disclose information by law.

Children’s Privacy

We aim to collect only the information reasonably needed to arrange and provide learning services. If you believe a child has provided personal information without appropriate parent or guardian involvement, please contact us so we can review the information and take appropriate action.

Cookies & Analytics

Our website may use cookies or similar technologies to keep the website working, remember preferences, understand traffic and improve user experience. Some cookies may be placed by service providers that support website hosting, performance, analytics, embedded content or security.

You can control cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function. Where applicable law requires consent for non-essential cookies, those cookies should only be used after the required consent is obtained.

How We Share Information

We do not publish the personal information submitted through our trial or enquiry forms. We may share information only when reasonably necessary with:

• Authorized Al Hassan Academy staff and teachers who need it to support the student.
• Website hosting, email, communications, scheduling, analytics, security or technical service providers acting on our behalf.
• Payment or financial service providers if you use a payment method offered through a third party.
• Professional advisers, authorities or other parties when required by law or necessary to protect rights, safety or security.

Service providers may process information under their own terms and privacy policies or under contractual obligations with us, depending on the service.

International Users & Data Transfers

Al Hassan Academy offers online classes to students in multiple countries. As a result, information may be accessed or processed in a country different from the country where you live, including by teachers or technology providers supporting our services.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing classes, responding to enquiries, maintaining appropriate educational or business records, resolving disputes, enforcing agreements and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal requirements. When information is no longer needed, we may delete, anonymize or securely archive it as appropriate.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No online system can be guaranteed to be completely secure. You should also take care when sharing information online and use secure devices, accounts and communication channels where possible.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, which can include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information where applicable.
• Complain to an appropriate data-protection authority where that right exists.

To make a privacy request, contact us using the details at the end of this policy. We may need to verify your identity before completing certain requests.

Email, WhatsApp & Other Communications

If you submit a trial request, enquiry or contact form, we may use the email address, phone number or WhatsApp number you provide to respond, arrange classes, confirm schedules and provide service-related information.

Where we send optional promotional communications, you may ask us to stop by using the available unsubscribe method or contacting us directly. Service-related messages may still be sent when necessary to manage an active enquiry or class.

Third-Party Links & Services

Our website may link to third-party websites, messaging services, social platforms, payment services, video-conferencing tools or other external services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before providing information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The revised version will be posted on this page and the “Last updated” date will be changed.